Terms of Service

These terms are the agreement between you and The Success Academy Group Pty Ltd (ABN 68 602 377 695), trading as Tradies Success Academy ("we", "us", "our"). "You" means the person using our services and, where you use them for a business, that business too.

They apply to everything we provide: this website, the Tradies App at member.tradies-success-academy.com and its iOS and Android versions, our programs and coaching, the Claude connector, done-for-you builds, My App, and our events.

You accept these terms when you create an account, apply for, book or buy anything from us, or use our services. If you do not agree with them, do not use our services.

Read them with our Privacy Policy and our Cancellation and Refund Policy, which form part of this agreement. If they conflict, these terms apply, except that the Cancellation and Refund Policy applies on how to cancel and when we refund.

If you were already a member before 28 October 2026, we will tell you about these terms. Section 6 (your rights under the Australian Consumer Law) applies to you now. The rest of this version applies to you 30 days after we tell you about it, and you can cancel before then and pay nothing further.

You must be 18 or over. Our services are for people who run, or are starting, a business, and you use them for the purposes of that business.

Keep your sign-in to yourself. If your business has team seats, each person needs their own account, and you are responsible for how your team uses the seats you give them.

Give us accurate information and keep it up to date.

We provide business education, training, coaching and software for trade business owners. Depending on what you have, that can include:

• the Tradies App, free and paid, with lessons, the community, tasks and business tools
• the Learning Hub lesson library and individual masterclasses
• New Business Starter, a self-paced course
• Business Foundations, weekly live group training
• AI Club
• Tradie Teams, small groups of owners in the same trade
• Freedom Fighters, one-to-one coaching
• Inner Circle
• the Claude connector, which lets an AI assistant you use read and update your own Tradies App record
• AI tools and AI-generated content inside our services
• done-for-you builds, consultancy and My App
• events, including Build Live

What is included in each is described where you apply for it or buy it, or in your written agreement with us. We may improve or change what a program contains. If a change is more than minor, we will tell you in advance, and if you reasonably consider that it reduces what you paid for, you may cancel and we will refund the unused part of what you paid.

Our programs are not accredited or nationally recognised training, and we are not a registered training organisation.

Everything we provide is general education and information. It is not professional advice.

That covers our programs, coaching, lessons, events, templates, calculators, finance figures, reports, AI output and anything said in a session or a message. None of it is financial, financial product, investment, legal, tax, accounting, bookkeeping, HR, employment, workplace safety, insurance, IT or cybersecurity, medical, psychological or other professional advice. We are not a financial services licensee, a registered tax or BAS agent, a legal practitioner or a registered health practitioner, and we do not act as one.

Our material is based on what has worked in other trade businesses, including Greg Allan's own. Your business, your market and your circumstances are different. Frameworks, numbers and examples are illustrations, not recommendations for your situation. Where we describe "how Greg does it", that is how he runs his own business, not a statement that it will work in yours.

You make your own business decisions and you are responsible for them. Before you act on anything that affects your money, tax, legal position, staff, safety or health, get advice from your own accountant, lawyer, financial adviser or other qualified professional. Do not delay or ignore professional advice because of something you learned from us.

If a conversation touches on your health or wellbeing, that is a human conversation, not treatment. Speak to your GP or a registered practitioner. In an emergency call 000 in Australia or 111 in New Zealand. Lifeline is 13 11 14 in Australia, and in New Zealand you can call or text 1737.

We do not promise or guarantee any particular result, including revenue, profit, savings, time back, growth or the success of your business. What you get depends on your business, your market, your team and what you do with what you learn.

Where we publish a member's story or numbers, that is that member's own experience. It is not a promise that you will get the same.

This section applies over everything else in these terms, the Privacy Policy and the Cancellation and Refund Policy.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, services must be provided with due care and skill, be fit for any purpose we agreed, and be supplied within a reasonable time.

Nothing in these terms excludes, restricts or changes any guarantee, right or remedy you have under the Australian Consumer Law, or under any other law that cannot lawfully be excluded, including the consumer laws of the country you live in. If anything in these terms would do that, it does not apply to that extent.

For a major failure you are entitled to cancel and get a refund for the unused part, or compensation for the drop in value. You may also be entitled to compensation for other reasonably foreseeable loss. For a failure that is not major, you are entitled to have it fixed within a reasonable time, and if that does not happen, to cancel and get a refund.

Every limit on our liability in these terms applies only as far as the law allows.

Prices. The price for each product is shown where you buy it, or in your written agreement with us. Prices are in Australian dollars. Where a price is shown without GST, we say so. If you are unsure what you will be charged, ask us before you buy and we will tell you the exact amount.

How you pay. Card payments are processed by Stripe and direct debits by GoCardless, on their own secure pages. We do not see or store your full card number or bank account number.

Recurring payments. A subscription renews automatically at the interval shown when you buy it until you cancel. By subscribing you authorise us to charge your card or account each period. If your written agreement for a program sets a minimum term, that term applies.

Failed payments. If a payment fails we will contact you, and we may pause your access until it is paid.

Price changes. We may change our prices. If you are on a subscription, we will give you at least 30 days' notice of an increase, and you can cancel before it applies.

Things you pay for separately. Some services rely on tools you pay for yourself, such as an AI subscription, a job management system, Xero, or your own hosting and app accounts. Those costs are yours, and they are set by those providers, not by us.

How to cancel, when it takes effect, and when we refund are set out in our Cancellation and Refund Policy, which forms part of this agreement. You can cancel a subscription at any time.

We do not refund for change of mind, but section 6 always applies: where the Australian Consumer Law entitles you to a refund, you get one.

Our services use artificial intelligence to draft, summarise, answer questions, suggest actions, write articles, transcribe audio, build reports and help with coaching.

AI output can be wrong, incomplete, out of date or not right for your business. Check it before you rely on it, especially numbers, prices, tax, legal, employment and safety matters. Section 4 applies to AI output exactly as it applies to anything else we provide. You are responsible for what you do with AI output, including anything you send to your customers or staff or publish.

Some messages, posts and replies that come from Greg or our team, including replies in the community, are written or drafted with AI, and not every one is reviewed by a person before it is sent. Our Privacy Policy explains this.

If you put information about other people into an AI feature, including your customers or staff, you must have the right to do so.

The prompts, instructions, frameworks, agents and methods behind our AI tools belong to us (see section 15).

Our services work with tools run by other companies, including Anthropic's Claude, OpenAI, Xero, Google, Microsoft, job management systems such as ServiceM8 and simPRO, Stripe and GoCardless.

• Their terms apply. Your use of a third-party tool is governed by that company's own terms and privacy policy. When you connect an AI assistant such as Claude to the Tradies App, your conversations with it are handled by that provider, not by us.
• You connect them, and you can disconnect them. When you connect a third-party account, you authorise us to read and write the information the connection allows, for the purposes described when you connect. You can disconnect at any time.
• We are not responsible for them. We do not control third-party tools, and we are not responsible for their availability, accuracy, security, pricing or changes. If a provider changes or withdraws something our service relies on, we will tell you and do what we reasonably can.
• The connector. How the Claude connector works, and its usage limits, are set out at tradies-success-academy.com/claude-connector. We may change the tools available through it and the limits for each level of membership. For paid memberships, sections 3 and 22 apply to any such change.

Where we build something for you, such as an app, an AI agent, a workflow or an automation, what we will build, the price and any timing are agreed with you in writing before we start.

• Your accounts. Builds usually run on accounts you own, such as your AI subscription, your job management system or your own hosting. You are responsible for those accounts, their security, their costs and who you give access to.
• Check it before you rely on it. You must review and test what we deliver before you use it in your business. Once you start using it, you are responsible for how it is used and for checking its output.
• Things change. Builds depend on third-party tools that change without notice. We do not promise a build will keep working if a provider changes its product, its pricing or its terms, but we will help where we reasonably can within what you have bought.
• Ownership. Once you have paid in full, you own the parts made specifically for your business. We keep ownership of our own templates, prompts, code, methods and know-how that we bring to or reuse in the build, and you may use them for your own business for as long as you use the build.

• Seats and suitability. Places at events are limited and may be by application. We may decline an application.
• Changes. We may change an event's venue, time, content or presenter if we need to, and will tell you as soon as we can. If we cancel an event and cannot offer you a suitable alternative date, we refund what you paid for the seat.
• Your costs. You are responsible for your own travel, accommodation and other costs of attending. Subject to section 6, we are not responsible for those costs if an event changes or is cancelled.
• Your safety and conduct. Follow the venue's rules and any safety directions. Look after your own belongings. We may ask anyone who behaves in an unsafe or abusive way to leave, without a refund.
• Recording and photos. Events may be recorded, filmed or photographed. We will not use material showing you in advertising or public marketing without your agreement (see section 16).

To support you properly, we record and keep a record of how we work with you, and we use AI to analyse it. That covers:

• coaching sessions, group sessions, live training, interviews, sales calls and other calls and video meetings with us, including in-app calls with your coach
• phone calls and text messages with us
• messages you send Greg or our team, by email, text or in the app
• how you use the Tradies App and our website
• what an AI assistant you connect sends through the Claude connector, and what we send back

We use them to prepare your coach, follow up what was said and promised, write your notes and tasks, notice when you are stuck or may need support so that a person can check in, answer your questions, check the quality of our coaching and sales calls, and fix faults. Our Privacy Policy explains exactly what is recorded, where it goes and who sees it.

By using our services, you agree to this recording, monitoring and analysis. If you do not want a session or call recorded, tell us before it starts and we will work out another way to deliver it. If you would rather a session were not analysed with AI, tell us before it starts and we will not record it. You can also ask for a copy, or ask us to delete a recording, as set out in our Privacy Policy.

Calls between two members in the app are not recorded. Group recordings may be made available to other members of that program as replays.

If you give team seats to your staff or anyone else, you must tell them that their calls, messages and use of our services are recorded and analysed in the same way.

You must not record, screenshot or copy a session, or any part of it, without the agreement of everyone in it.

Group programs only work because members talk openly about real numbers and real problems.

What another member shares in a group session, a group chat or the community is confidential to that group. You must not repeat it, publish it, record it, screenshot it or use it outside our services without that member's permission. This continues after you leave.

You do not breach this by telling your own professional advisers in confidence, or where the law requires you to disclose it.

Our lessons, videos, recordings, templates, frameworks, worksheets, calculators, software, prompts, AI agents and instructions, methods, names and branding (together, "our material") belong to us or the people who licensed them to us.

While you have access, you may use our material for your own business, including with your own team. You must not:

• resell, republish, share or give away our material or your access to it
• copy our prompts, agents or methods into a product or service you offer to others
• use our material to build or run a competing training, coaching or software product
• scrape, download in bulk or reverse engineer our services

Where we have said a product comes with lifetime access, or that you keep something after you leave, we will honour that.

When your access ends, your right to use our material ends too, except for anything we have said you keep.

What you own. You own what you create and upload: your posts, comments, messages, photos, videos, business information and figures.

What you let us do with it. You give us a non-exclusive, royalty-free licence to host, store, copy, process, adapt and display your content, and to let our service providers do the same for us, so that we can run our services, provide them to you, keep them safe and improve them. Content you post in the community is visible to the members who can see that space. This licence lasts while your content is on our services and for a reasonable time afterwards for backups and records.

Marketing is separate. We will not use your name, image, story, results or content in advertising or public marketing without asking you first and getting your agreement for that use. You can withdraw that agreement for future use at any time by emailing us. We cannot recall material already published or printed.

Information about other people. If you give us information about other people, including your customers, staff or contractors, by connecting Xero or a job management system, by uploading it, or by telling us, you confirm that you are allowed to share it with us for our services and that you have told those people anything the law requires you to tell them.

Feedback. If you send us ideas or suggestions, we may use them without owing you anything.

You must not use our services to:

• break the law or help someone else break it
• post anything misleading, defamatory, abusive, threatening, discriminatory, obscene or infringing
• share another person's private information without their permission, including another member's group disclosures
• harass, threaten or abuse any member, or Greg or our team
• send spam or unsolicited promotion, or promote your own business to other members excessively
• upload malware, attempt to access accounts or data that are not yours, test or break our security, or overload or disrupt our services
• scrape, copy or harvest content or member information
• impersonate anyone, or share or sell your account

We may remove content that breaks these rules. Community posts are screened automatically, and a post may be hidden while it is reviewed.

By you. You can cancel at any time, as set out in our Cancellation and Refund Policy.

By us. We may suspend or end your access if you:

• breach these terms, including sections 14, 15 and 17
• do not pay
• behave in a way that is abusive, threatening, discriminatory or unsafe toward members, Greg or our team
• use our services unlawfully

Unless the behaviour is serious enough to need immediate action, we will tell you what the problem is and give you a reasonable chance to fix it first. If we end your access, we will tell you why.

If we end your access for a reason that is not your fault, or we stop offering a program, we refund the unused part of what you paid. If we end it because of your breach, any refund is as set out in the Cancellation and Refund Policy, and section 6 always applies.

We may also close or change free accounts and free features, including free connector access, at any time.

You agree to cover us for any loss, cost (including reasonable legal costs), liability or claim made against us by someone else, to the extent it arises from:

• your breach of these terms, including sections 14, 15, 16 and 17
• your use of our services in breach of the law
• information about other people that you gave us without the right to do so
• content you post or upload
• decisions you made, or work, advice or products you provided to your own customers, staff or anyone else, in running your business

This does not apply to the extent the loss was caused by our own breach of these terms, our negligence or our wrongful act.

Nothing in this section limits your rights under section 6. Subject to section 6, and as far as the law allows:

• Consumer guarantees. Where our services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
• Indirect loss. We are not liable for any indirect or consequential loss, or for any loss of profit, revenue, income, savings, business opportunity, goodwill or data, however it arises.
• Decisions and third parties. We are not liable for loss arising from business decisions you make, from acting on our material or on AI output without checking it or getting professional advice, or from the acts, failures or changes of third-party tools and providers.
• Overall cap. Our total liability to you for all claims connected with our services, in contract, negligence or otherwise, is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. If you have only used free services, it is limited to AUD $100.
• What is not limited. These limits do not apply to liability for death or personal injury caused by our negligence, to fraud or wilful misconduct, or to any liability the law does not allow us to limit.

Our services are provided with care, but they may sometimes be unavailable, slow or contain errors. Subject to section 6, we do not promise they will be uninterrupted or error free.

Tell us first. Email admin@academygroup.io with "Complaint" in the subject line, or call 0489 270 215. We will acknowledge your complaint within 5 business days and give you a full response within 30 days.

If we cannot resolve it between us, either of us may refer it to mediation before going to court, with a mediator we agree on or, if we cannot agree, one appointed by the Law Society of New South Wales. Each of us pays our own costs and we share the mediator's fee. This does not stop either of us seeking urgent relief from a court, and it does not affect your right to contact the ACCC, a consumer protection agency or a tribunal at any time.

We may update these terms. If a change affects your rights or what you pay, we will email you at least 30 days before it takes effect, and you can cancel before then and pay nothing further. Changes that do not affect your rights or what you pay, such as correcting an error or updating our details, take effect when we post them. We will not use a change to take away something you have already paid for.

We keep previous versions and will give you a copy on request.

• Severability. If any part of these terms cannot be enforced, it is removed and the rest continues.
• Waiver. If we do not enforce a term straight away, we can still enforce it later.
• Assignment. You may not transfer this agreement without our agreement. We may transfer it if our business is sold or restructured, and we will tell you.
• Subcontractors. We may use contractors and service providers to deliver our services. We remain responsible to you for what we have agreed to provide.
• Notices. We will contact you at the email address on your account, so keep it current. You can contact us at admin@academygroup.io.
• Events outside our control. Neither of us is liable for a delay or failure caused by something outside our reasonable control. If it lasts more than 30 days, either of us may cancel the affected service and we will refund the unused part.
• Relationship. These terms do not create a partnership, employment or agency.
• Entire agreement. These terms, the Privacy Policy, the Cancellation and Refund Policy and any written agreement for a specific program or build are our whole agreement, and replace earlier versions. If a written agreement for a specific program or build conflicts with these terms, the written agreement applies to that program or build.
• Survival. Sections 4, 5, 6, 14, 15, 16, 19, 20, 21, 23 and 24 continue after this agreement ends.

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales. Nothing here stops you from bringing a claim where you live if the law gives you that right.

The Success Academy Group Pty Ltd (ABN 68 602 377 695), trading as Tradies Success Academy
Unit 27-28/5 Easy St, Byron Bay NSW 2481
Email: admin@academygroup.io
Phone: 0489 270 215