Cancellation & Refund Policy
The Success Academy Group (ABN 68 602 377 695), trading as Tradies Success Academy (‘the Academy’), is entitled to charge fees for services provided to trade business owners (‘Member/s’). These charges are generally for items such as communication platform fees, course materials, and coaching and support services.
The Academy may change this policy from time to time by updating this page. This policy should be read in conjunction with the Terms of Service.
Refunds
There are no refunds available for course fees paid, except in the following circumstances:
- The Academy cancels a program with no suitable alternative provided.
- An error is made at the time of, or during, enrolment or cancellation, e.g. if the Member continues to be enrolled in a program and charged fees post a cancellation request being accepted.
Cancellation by Program
Any request to cancel or change a membership must be submitted with a minimum of thirty (30) days’ notice, effective from the next applicable billing date following the receipt of such notice. Membership fees will remain payable, and access to the Services will continue, throughout the notice period. This notice period enables the Academy to provide continued support and assistance to the Member during the transition. A Member who wishes to cancel their membership must submit the request in writing directly to their trade business coach (by email or written message inside the TRADIES app). This creates a clear written record of the request, the date it was submitted, and the conversation that follows.
In order to achieve the optimum results, it is strongly recommended that Members remain in the program for at least 12 months.
Following receipt of a request to cancel, the Member will be contacted by an Academy team member to obtain further details relating to the request. As part of this discussion, the Academy team member will advise the Member of their current commitment and may explore other options.
For all membership cancellations accepted by the Academy, ongoing payments and access to the Academy platforms will be stopped at the end of the notice period.
Company Rights
We reserve the right to modify or terminate services and the Member-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behaviour on the part of the Member, inappropriate or offensive behaviour from the Member, including the overt and excessive advertising of their business or services to other Members, or irresponsible or disrespectful behaviour from the Member.
The Academy will notify the Member with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Member about modification or termination. In such situations, a refund will not be issued for any remaining sessions or services that were paid for but not completed.
Contact Us
If you have questions about this Cancellation & Refund Policy, please contact us at:
Email: admin@academygroup.io
The Success Academy Group Pty Ltd
ABN 68 602 377 695
Unit 27-28/5 Easy St, Byron Bay NSW 2481