Cancellation & Refund
Policy

This policy explains how to cancel, when it takes effect, and when we refund. It covers memberships, subscriptions, programs, coaching, builds and events from The Success Academy Group Pty Ltd (ABN 68 602 377 695), trading as Tradies Success Academy. It forms part of our Terms of Service.

Nothing in this policy takes away your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded. If we fail to meet one, you are entitled to the remedies the law gives you, including a refund for a major failure. Email admin@academygroup.io and tell us what went wrong.

You can cancel any subscription at any time, in any of these ways:

• in the Tradies App, under Settings, Billing
• by email to admin@academygroup.io
• by phone on 0489 270 215
• by message to your coach in the app

Any one of these is enough. We will confirm your cancellation in writing. It counts from the day you sent it, not the day we confirm it. If you do not hear from us within 2 business days, contact us again.

There is no notice period and no exit fee. No further payments are taken after you cancel, and you keep access until the end of the period you have already paid for.

If your written agreement for a program sets a minimum term, that term applies, and your written agreement says what, if anything, remains payable if you cancel during it.

One-off purchases that come with lifetime access, such as New Business Starter, are yours to keep.

We do not refund for change of mind, or for a period you have already had access to. We do refund:

1. where the Australian Consumer Law requires it
2. where we cancel a program or event and cannot offer a suitable alternative (the unused part, or the seat price for an event)
3. where we end your membership for a reason that is not your fault (the unused part)
4. where we make a billing error, including charging you after you cancelled (the full incorrect amount)
5. where we change a program in a way that is more than minor and you reasonably consider it reduces what you paid for, and you cancel (the unused part)
6. where something outside either of our control stops us delivering for more than 30 days (the unused part)
7. wherever our Terms of Service say we will

Refunds go back to the original payment method, normally within 10 business days.

If you agreed to buy during a phone call or visit that you did not ask for, the law may treat it as an unsolicited consumer agreement, and you have at least 10 business days to cancel and get all your money back. If you think this applies to you, contact us and we will tell you where you stand.

We may suspend or end your membership if you do not pay, breach our Terms of Service, behave in a way that is abusive, threatening, discriminatory or unsafe toward members, Greg or our team, or use our services unlawfully. We will tell you why, and unless the behaviour needs immediate action, give you a chance to fix it first. If we end it because of your breach, we do not refund the current paid period, but section 2 always applies.

The Success Academy Group Pty Ltd (ABN 68 602 377 695)
Unit 27-28/5 Easy St, Byron Bay NSW 2481
Email: admin@academygroup.io
Phone: 0489 270 215