TSA TV - How To Manage When You Can't Find A Hire

Episode

Listen Everywhere

Still Figuring It Out on Your Own?

Tradies Success Academy gives you the frameworks, systems, and coaching to build a business that works without you.

THE LABOUR SHORTAGE IS REAL — BUT IT IS NOT AN EXCUSE

Every trade business owner in Australia and New Zealand is feeling the labour squeeze. Skilled tradies are in short supply. Apprentice numbers have not kept pace with demand. Immigration pathways are slow and complex. The result is a market where qualified tradespeople have their pick of employers, and businesses that cannot attract or retain them are left scrambling. The shortage is real. But it does not have to paralyse your business.

The mistake most trade owners make during a labour shortage is treating it as a temporary crisis to be endured rather than a permanent condition to be managed. They put growth on hold. They say no to work. They burn themselves out trying to do everything with a skeleton crew. Or worse, they panic-hire whoever is available, regardless of quality — which creates a different set of problems entirely.

The owners who thrive during labour shortages do not have access to a secret talent pool. They have better systems for operating with fewer people, better strategies for attracting the people who are available, and better retention practices that stop them from losing the people they already have.

"

You cannot control the labour market. But you can control how efficiently your existing team operates and how attractive your business is to the people who are looking.

THREE STRATEGIES FOR OPERATING SHORT-STAFFED

Strategy 1: Ruthless job selection. When you are short-staffed, not all work is equal. Prioritise jobs with the highest margin, the best client relationships, and the lowest complexity. Drop or delay low-margin, high-hassle work that consumes disproportionate labour. This is not about turning away revenue — it is about maximising the output of every available hour. A team of three doing high-margin work will out-earn a team of five doing low-margin work every time.

Strategy 2: Eliminate waste from every process. When you have plenty of labour, inefficiency is a nuisance. When you are short-staffed, inefficiency is an existential threat. Audit every process for time waste: unnecessary travel between jobs, poor truck loading, unclear job instructions that cause rework, manual admin that could be automated. Every hour you save through process improvement is an hour of productive capacity you have recovered without hiring anyone.

Strategy 3: Use subcontractors strategically. Subcontractors are not a long-term solution, but they are a valuable short-term tool when used correctly. Identify the specific job types or overflow situations where a reliable subcontractor can step in. Build relationships with two or three subcontractors before you need them urgently — negotiating rates and setting quality expectations under pressure never goes well. Treat subcontractors as part of your extended team, not as a last resort.

20-30%
productivity gains typically available through process improvement alone — no new hires required

MAKING YOUR BUSINESS THE ONE PEOPLE WANT TO WORK FOR

In a tight labour market, the best tradespeople have options. They will choose the employer that offers the best combination of pay, culture, development, and working conditions. If your business is competing solely on hourly rate, you are in a race to the bottom. There is always someone who will pay a dollar more.

The trade businesses that attract and retain talent in a shortage market differentiate on three things. First, a genuine culture of respect — clear communication, consistent management, zero tolerance for toxic behaviour on site. Second, career development — structured pathways for progression, skills training, and the opportunity to grow into leadership roles. Third, lifestyle considerations — predictable schedules, reasonable hours, and an owner who models work-life integration rather than burnout.

These are not expensive to implement. They require intention, consistency, and a willingness to treat your team as the most valuable asset in the business — because they are. A business that is known in the local trade community as a great place to work will never struggle to find people. The labour shortage is a market problem, but your ability to attract talent is a brand problem that you can solve.

Key Topics

Want Personalised Guidance?

Get 1:1 coaching to scale your trade business faster. Join the Freedom Fighter program for hands-on support from experienced trade business coaches.

Ready to Build a Business That Works Without You?

Find the right program for your trade and your stage of growth.

What to Do Next, Based on Where You Are

This episode applies differently depending on your business stage. Here is the specific action for each phase.

Get weekly financial visibility in place before anything else. 30 minutes every Friday: what came in, what went out, what is your margin. Build the habit first, then layer systems on top. Start in the Learning Hub .

Your first hire for freedom is a qualified tradesperson, not an apprentice. Cost every job before you quote. Track hours against every job. Follow the scaling loop — proactive hiring, never reactive.

Delegate the weekly numbers review to your operations manager. Your job is now strategy and work generation. Systemise the Financial Visibility Loop so it runs without you.

Dashboards, not spreadsheets. Margins tracked per job, per team, per division. Hire decisions backed by data. You are optimising a machine, not building one. If you are still firefighting, the system is broken.

What to Do Next, Based on Where You Are

This episode applies differently depending on your business stage. Here is the specific action for each phase.

Foundation

Sole Trader, 0 to 2 Staff

Get weekly financial visibility in place before anything else. 30 minutes every Friday: what came in, what went out, what is your margin. Build the habit first, then layer systems on top. Start in the Learning Hub.

Growth

3 to 8 Staff, Off the Tools

Your first hire for freedom is a qualified tradesperson, not an apprentice. Cost every job before you quote. Track hours against every job. Follow the scaling loop — proactive hiring, never reactive.

Expansion

8 to 15 Staff, Building Leadership

Delegate the weekly numbers review to your operations manager. Your job is now strategy and work generation. Systemise the Financial Visibility Loop so it runs without you.

Scale

15+ Staff, Autonomous Business

Dashboards, not spreadsheets. Margins tracked per job, per team, per division. Hire decisions backed by data. You are optimising a machine, not building one. If you are still firefighting, the system is broken.

The frameworks in this episode are the same ones members use inside Tradies Success Academy.

Find the right program for your trade and your stage.

Ready to upgrade your business? View All Programs Ready to upgrade your business? View All Programs