Privacy Policy

This Privacy Policy explains how Tradies Success Academy (‘the Academy’) collects, uses, and protects personal information from website visitors, paying members (‘Members’) of our coaching and training services (‘Services’), and users of the TRADIES app (‘the App’).

The Academy is committed to ensuring your privacy is protected and handling your personal information in compliance with all applicable privacy laws.

The Academy may update this Privacy Policy from time to time. We encourage you to check this page periodically to stay informed of any changes.

What We Collect

We may collect the following types of personal information:

From Website Visitors:

  • Name and contact details (e.g., email address, phone number)

  • Demographic information (e.g., postcode, preferences, and interests)

  • Other information you voluntarily provide via forms or inquiries

From Members Using Our Services:

  • Business name, type, and industry details

  • Goals, challenges, and business performance metrics

  • Coaching and training session notes, including progress updates

  • Responses to surveys and feedback forms

  • App usage data, including bookings, activity logs, and submitted posts in community forums

  • Billing and payment information, where applicable

Automatically Collected Information:

Non-personal data, such as IP addresses, browser type, device information, and website or app usage data collected via cookies or similar technologies.

How We Use Your Information

We use personal information to provide, improve, and personalise the Academy's Services, including the website and the TRADIES App, as follows:

For All Users:

  • Responding to inquiries or feedback

  • Internal record-keeping

  • Improving website or App functionality and user experience

For Members:

  • Delivering personalised coaching, training, and resources

  • Managing your membership and billing

  • Enabling App functionality, including booking systems and community forums

  • Analysing performance and engagement metrics to enhance your experience

  • Sending relevant program updates, offers, and recommendations

  • Facilitating peer-to-peer mentorship and community interactions

  • Addressing support requests or operational issues

Marketing and Communications:

  • Sending promotional materials about new products, special offers, or third-party services (where consent has been provided)

  • Inviting participation in surveys, testimonials, or other marketing initiatives

Security of Your Information

We take appropriate physical, electronic, and managerial measures to safeguard your information against unauthorised access, disclosure, or misuse. While no system is entirely secure, we are committed to maintaining and updating our security practices to protect your information.

Cookies and Tracking Technologies

Cookies help us improve your experience on our website and the App by tracking preferences and site activity.

Opting Out: You can modify your browser settings to decline cookies. Note that this may limit your ability to fully use our website or the App.

Non-Personal Information: We may collect aggregated, non-personal data about site and App visits to identify trends and improve functionality.

Sharing Your Information

The Academy will not sell or lease your personal information to third parties. However, we may share your information:

  • With third-party service providers essential for delivering the Services (e.g., payment processors, App hosting providers)

  • To comply with legal obligations or protect the rights, safety, or property of the Academy or others

  • With your consent, where required

Your Rights and Choices

Controlling Your Information:

You can opt out of direct marketing communications by contacting us at memberships@academygroup.io.

Members may manage their App data and preferences directly within the App settings.

Access and Correction:

You may request access to the personal information we hold about you and request corrections if any information is inaccurate. Requests should be sent to memberships@academygroup.io. A small fee may apply for access to certain information.

Deletion:

Members or users can request the deletion of their personal data unless it is required to fulfil contractual or legal obligations.

Confidentiality and Community Interactions

Members participating in the Academy’s Services, including coaching, training, and App forums, must adhere to community guidelines to ensure a supportive environment. While the Academy facilitates these interactions, Members are responsible for respecting the privacy and confidentiality of others.

Any advice shared between Members is subject to the Academy's Terms of Service and provided as guidance only. The Academy is not liable for any financial or other impacts resulting from the use of such advice.

Retention of Information

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you terminate your membership, we may retain certain data as required by law or for legitimate business purposes.

Links to Third-Party Websites

Our website or the App may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: memberships@academygroup.io
Address: 51-54 / 1 Porter Street, Byron Bay NSW 2481

Last Updated: 27th November, 2024