Privacy Policy for Tradies Success Academy. How we collect, use, and protect your personal information.

Introduction

The Success Academy Group Pty Ltd ("we", "us", or "our") operates the Tradies Success Academy website and services. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in relation to our website and services.

This policy is designed to be transparent and easy to understand. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.

Information We Collect

We collect personal information in the following ways:

Information You Provide: When you register for a programme, purchase a service, create an account, or contact us, you may provide personal information such as your name, email address, phone number, business details, and payment information.
Information from Cookies and Tracking: We use cookies, web beacons, and similar technologies to collect information about your browsing behaviour and device. This includes your IP address, browser type, pages visited, and time spent on the website.
Third-Party Tools: We use Google Analytics, Meta Pixel, HubSpot, and Google Tag Manager to track and analyse usage patterns. These services may collect information about your interactions with our website.
Communication Data: When you contact us by email or through contact forms, we collect and retain the information you provide.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services and website
To process your purchases and send related information
To send you marketing communications (only if you have opted in)
To analyse website usage and improve user experience
To respond to your inquiries and requests
To comply with legal obligations
To detect and prevent fraud or other harmful activities

Disclosure to Third Parties

We may disclose your personal information to the following categories of third parties:

Service Providers: We engage third-party service providers to assist us with website hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to use your information only as necessary to provide services to us.
Coaching Platforms: If you enrol in coaching programmes, information may be shared with our coaching team and relevant learning management systems.
Payment Processors: Your payment information is shared with our payment processors to complete transactions.
Legal Compliance: We may disclose information if required by law or in response to legal process.
Business Transfers: If our business is sold or merged, your information may be transferred as part of that transaction.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and deliver personalised content. Cookies are small files stored on your device that allow us to recognise you on future visits.

You can control cookie preferences through your browser settings. If you disable cookies, some features of our website may not function properly.

We use the following types of tracking:

Google Analytics to understand website usage
Meta Pixel to measure advertising effectiveness
Google Tag Manager to manage tracking tags
HubSpot for customer relationship management

Your Rights Under the Australian Privacy Act 1988

Under the Australian Privacy Act 1988 (Cth), you have the following rights:

Right to Access: You have the right to request access to personal information we hold about you.
Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information.
Right to Complain: If you believe we have breached your privacy rights, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Right to Opt-Out: You may opt out of receiving marketing communications from us at any time.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries outside Australia, including countries that may not have privacy protections equivalent to Australian law. By using our website and services, you consent to such transfers.

Retention of Information

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Information may be retained longer if required by law or for legitimate business purposes such as dispute resolution.

Children's Privacy

Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website and services constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: admin@academygroup.io

The Success Academy Group Pty Ltd
Unit 27-28/5 Easy St, Byron Bay NSW 2481